Refund Policy

ROBA OS · Draft stub · Last updated 2026-10-07 (JST) · Not counsel-reviewed

1. Hosted subscription

Standing band about USD 99–249 / month per organization. Cancel renewal anytime; access continues through the paid period already purchased unless checkout says otherwise. Default early-access stance: no pro-rata refund for unused days in a started month, except where required by law or agreed in writing (e.g. prolonged Hosted outage we caused). First-charge courtesy within 7 days may be offered at our discretion when local law / Paddle rules allow and use was only setup.

2. Private install + maintenance

Standing figures: about USD 6,000 install plus about USD 299 / month maintenance.

• Slot / deposit refundable if we cancel before work starts (unless the order says otherwise).
• Install fee: refundable before work begins minus agreed kickoff costs; after work begins or deliverables handed over, non-refundable except material non-delivery we fail to cure.
• Maintenance: same general rule as Hosted monthly.
• Wire refunds go to the original payer details you confirm.

3. How to request

Email support@iudot.co with workspace name, paying email, Paddle / invoice reference, and whether Hosted or Private. Prefer contacting support before a chargeback.

4. Merchant of Record

When Paddle processes the charge, refunds run through Paddle; their buyer terms may add or limit remedies for the payment itself.

5. Contact